Q: Your website says "Free Shipping." What does that mean?
A: Our packages are shipped via USPS First Class Mail with a tracking number. Once your order is shipped, you'll be emailed or texted a link to your tracking info. Reference your shipping confirmation email and click on "View My Order" at any time to access your tracking information.
Q: How do I enter a discount or gift card code?
A: Enter your discount or gift card code in the "Gift Card or Discount Code" box during checkout and click "Apply." If valid, the code will be applied to your order.
On a desktop, you will find this box on the right-hand side of the page. On a mobile device, this will be a drop down menu at the top of the page.
Discount codes are not valid on previous purchases and cannot be combined with other discounts.
Q: What happens if my order gets lost in the mail?
A: Our packages are shipped USPS First Class Mail with a tracking number. If you feel that you should have received your order and haven't, please email us at firstname.lastname@example.org.
If your order shipped, we will gladly resend your tracking number. If your order has not shipped, we will give you the status of your order.
Q: My tracking says "delivered" but I don't have my package yet. What do I do?
A: If your order's tracking information shows that your package has been "delivered" but you haven't received your package yet...
- Check with your neighbors to see if they received your package by mistake! Almost half the time, this is what's happened.
- Contact your local post office and let them know.
- Keep an eye out over the next few days — there's a chance its delivery's just been a little delayed!
- If you have any further questions, contact us at email@example.com.
Q: How do I polish my jewelry?
A: Click here to learn how!
Q: What metals are in MIMOSA jewelry?
A: Our designs are cast in the highest quality solid bronze, sterling silver and 14k gold sourced in the USA. We’ve found bronze to be the best alternative to gold - it’s a much more accessible price point, durable and looks so much like gold, if it wasn’t stamped 14k, you might not be able to tell the difference!
We use a true bronze composed of 90% copper and a bit of tin. Over time, bronze jewelry can develop a patina, depending on wear and how it's kept. The patina look, while beautiful and desirable as well, can be buffed away to reveal the original, bright golden color at any time.
14k Gold is available upon request. Contact us for a quote.
Q: Oh no! My jewelry turned me green! What happened?
A:There are a few things you can do about bronze turning your skin green. I'll give you a little backstory below on it, how we make it, and what you can do.
Bronze is made mostly of copper (copper like the Statue of Liberty)
It’s durable and very long lasting (Lady Liberty looks amazing for her age) And with a quick search online, you can find near perfect ancient bronze coins, jewelry, sculptures and artifacts — this stuff will outlast all of us.
We use the ancient art of lost-wax casting (just like the ancient Egyptians) right here in our south Louisiana workshop and hand cast all of our pieces.
-Back to the Green:
This has everything to do with the acid in our skin. It reacts to the copper in the bronze and creates a tarnish that can rub off on us!
Ever notice it’s more likely to happen when you’re outside sweating or dehydrated? Some of us are naturally acidic and it almost doesn’t matter where we are or what we’re doing - it will happen.
1. Paint the inside of the piece with clear fingernail polish. We’ve tried all the fancy enamels, but clear fingernail polish is still our favorite.
2. Don’t wear your pieces when you’ll be sweating a lot (ha south Louisiana means that’s pretty much always ;) in that case see #1 ;)
3. Have the pieces gold plated. I don't know of a place currently who does this, but if you look online there may be a company that can help with this!
4. Go GOLD! 14k gold is certainly an investment, but it’s an option we offer.
The integrity of the jewelry we make is top priority for us, and part of that is education on the materials and process of what we do. I hope this helps answer some questions you had or might have about the metal that makes MIMOSA ♥️
Q: I want to order a ring, but I'm not sure what size I need. How should I figure out the right size?
A: There are a few options to figure out your ring size! You can ask a local jeweler to help you determine your ring size in-store. If you're in Baton Rouge, Wanderlust By Abby has a ring sizer in-store as well and carries MIMOSA! And last but not least, we have easy-to-use ring sizers available for purchase on the website!
Q: I want to order a cuff, but I'm not sure what size I need. How should I figure out the right size?
A: Some of our cuffs are only available in one size, while others are offered in small and medium sizes.
An easy way to determine wrist size is to take a piece of string, wrap it around the wrist and measure that length against a ruler. This will provide a wrist measurement, which can be checked against the cuff sizes listed on the product page. If you still have a question about which size to order or don't see the size you need, message us and we'll help figure it out!
Q: Do discounts, when offered, apply to gold?
A: No, discounts do not apply to our gold pieces. Our gold pieces are priced based on the gold market and can change from time to time due to its fluctuation. Gold pieces are also not eligible for donation requests.
Any further questions or information you'd like on our gold pieces please contact us here.
Q: Can you ship to multiple shipping addresses?
A: At this time, we can only ship to one address per order. If you're interested in shipping pieces to multiple addresses, please place a separate order for each address.
Q: How do the Digital Gift Cards work?
A: Add the Digital Gift Card product to your cart and continue to the checkout process.
In the "Contact Information" section, we recommend entering in YOUR email address. Both the order confirmation email and the gift card code email will be sent directly to you.
Once you've received both emails, we recommend forwarding the gift card code email to its recipient!