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    **Read 14K GOLD FAQs for any questions pertaining to our 14K gold jewelry.**


     

    MIMOSA's FAQ Section 

    Q: How can I request a return/exchange/repair?
    A: We are happy to return, exchange, or repair your MIMOSA for you!

    Please visit our Returns, Exchanges, and Repairs page to get the process started.

    OR if you are local in Baton Rouge – you can visit our store, the MIMOSA Shoppe, where most requests can be processed on-site.

     

    Q: When will my order ship?
    A: At this time, orders may take 2-3 weeks to process. We appreciate your patience! 

    **PLEASE NOTE** Paying for upgraded shipping service does not affect processing or production time. Please chat in or email hello@mimosahandcrafted.com to inquire about product availability if your order is time sensitive. 

     

    Q: Where can I shop for MIMOSA in person?
    A: Visit our Baton Rouge storefront, the MIMOSA Shoppe, or check out our 50+ nationwide stockists to find a MIMOSA home near you!

    The MIMOSA Shoppe
    541 S Eugene St., BR, LA
    Store #: (225) 244-9250
    Hours: Tuesday - Saturday from 10 AM - 5 PM

     

    Q: Can I pick up my online order at the MIMOSA Shoppe?
    A: Unless you have specifically selected "In person at the MIMOSA Shoppe:" before checking out, all orders placed online at mimosahandcrafted.com will be shipped via USPS to the shipping address you provide during checkout.

     

    Q: What metals are in MIMOSA jewelry?
    A: Our cast designs are made in the highest quality solid bronze, sterling silver, and 14K gold.

    We’ve found bronze to be the best alternative to gold — it’s a much more accessible price point, durable, and looks so much like gold, if it wasn’t stamped 14K, you might not be able to tell the difference!

    Read "Bronze Jewelry - What to know about MIMOSA's most popular metal jewelry."

    14K gold is available online and by request.  Contact us for a price quote.

     

    Q: Oh no! Why did my skin turn green?
    A: From time to time we receive questions about "green skin," so we put together an in-depth blog post about why this can happen and how to curb it!

    Read “Why Does Bronze Turn My Skin Green?"

     

    Q: How do I put on my new MIMOSA cuff? 
    A: There's an easy trick to putting them on that will help keep your bracelet like new.

    MIMOSA bracelets are slightly adjustable. The first time you put your new bracelet on, adjust it one time to a size that slips on and off comfortably.

    Our jewelry is solid cast metal, so repeated adjustments can cause it to break!

     

    Q: How was my jewelry made?
    A: We make all of our bronze, sterling silver, and 14K gold jewelry in-house using the lost-wax casting process.

    Read "Lost-Wax Casting at MIMOSA."

     

    Q: How should I care for my new bronze jewelry?
    A: We put together your comprehensive care guide to bronze jewelry with DIY cleaning and care instructions, how-to videos, and more.

    *This cleaning guide is intended for cleaning bronze jewelry without stones. Jewelry with stones should be cleaned professionally.*

    Read "Cleaning & Caring for Bronze Jewelry."

     

    Q: How do I enter a discount or gift card code?
    A: Enter your discount or gift card code in the "Gift Card or Discount Code" box during checkout and click "Apply." If valid, the code will be applied to your order. 

    On a desktop, you will find this box on the right-hand side of the page. On a mobile device, this will be a drop-down menu at the top of the page.

    Discount codes are not valid on previous purchases and cannot be combined with other discounts.

       

    Q: Can you ship to multiple shipping addresses?
    A: 
    At this time, we can only ship to one address per order. If you're interested in shipping pieces to multiple addresses, please place a separate order for each address.

      

    Q: How will my order ship?
    A: Our orders are shipped via USPS with Tracking unless otherwise noted. You’ll be notified as soon as your order is on the way. 

    (Upon receiving your shipping notification, please allow at least 24 hours for your tracking information to update.

      

    Q: How can I check on my order status?
    A: Upon receiving your shipping notification email, please allow at least 24 hours for your tracking information to update. You can check on the status of your order here

     

    Q: My tracking says "delivered" but I don't have my package yet. What do I do?
    A:
     If your order's tracking information shows that your package has been "delivered" but you haven't received your package yet...

    • Check with your neighbors to see if they received your package by mistake! Almost half the time, this is what's happened. 
    • Contact your local post office and let them know.
    • Keep an eye out over the next few days — there's a chance its delivery's just been a little delayed! 
    • If you have any further questions, contact us at hello@mimosahandcrafted.com.

    If your package still hasn't shown up over the next few days, let us know and we'll see what we can do! 

     

    Q: What happens if my order gets lost in the mail?
    A: If you feel that you should have received your order and haven't, please email us at hello@mimosahandcrafted.com.

    If your order already shipped, we will gladly resend your tracking number. If your order has not shipped, we will give you the status of your order.

    MIMOSA is not responsible for orders lost in the mail. If your package appears to be lost you can contact the Post Office, here, and start a claim.

     

    Q: How do Digital Gift Cards work?
    A: Add the Digital Gift Card product to your cart and continue to the checkout process. 

    In the "Contact Information" section, we recommend entering YOUR email address. Both the order confirmation email and the gift card code email will be sent directly to you.

    Once you've received both emails, we recommend forwarding the gift card code email to its recipient! 
     

    Q: I want to order a ring, but I'm not sure what size I need. How should I figure out the right size?
    A: There are a few options to figure out your ring size!

    • Ask a local jeweler to help you determine your ring size in-store.
    • If you're in Baton Rouge, stop by our storefront the MIMOSA Shoppe to try on different sizes.
    • And last but not least, we have easy-to-use ring sizers available for FREE on the website!




    Q: I want to order a cuff, but I'm not sure what size I need. How should I figure out the right size?

    A:
    Some of our cuffs are only available in one size, while others are offered in small and medium sizes.

    An easy way to determine wrist size is to take a piece of string, wrap it around the wrist, and measure that length against a ruler. This will provide a wrist measurement, which can be checked against the cuff sizes listed on the product page.

    If you still have a question about which size to order or don't see the size you need, message us and we'll help figure it out! 

     

    Q: Do discounts, when offered, apply to 14K gold?
    A:
    No, discounts do not apply to our gold pieces. Our gold pieces are priced based on the gold market and can change from time to time due to its fluctuation. Gold pieces are also not eligible for donation requests.  

    For questions or more information about our gold pieces, please contact us here.

     

    If you have a question you don't see the answer to here, contact us for more info!