MIMOSA's FAQ SectionQ: How can I request an exchange, return, or repair?
A: We are eager to help you process your exchange, return, or repair. Please visit our Returns, Exchanges, and Repairs page to get the process started.
Q: I placed an order and it hasn't shipped yet. When will it ship?
A: Most bronze pieces are typically in stock and ready to ship within a day or two, however, sterling silver and out-of-stock bronze pieces can take up to 2 weeks to ship. We will notify you with a USPS tracking number when it has been sent.
Q: Oh no! My bronze jewelry turned me green. What happened?
A: There are a few things you can do about bronze turning your skin green!
This has everything to do with the acid in our skin. It reacts to the copper in the bronze and creates a tarnish that can rub off on us.
A few ways to curb it:
1. Paint the inside of the piece with clear fingernail polish.
2. Don't wear the piece when you'll be sweating.
3. Have the pieces gold plated.
4. Go GOLD!
The integrity of the jewelry we make is top priority for us, and part of that is education on the materials and process of what we do. Learn more about why this happens and how to help prevent it!
We want you to love the MIMOSA you're wearing! If you'd prefer to exchange or return it, that is absolutely an option. Click here to start the process.
A: There's an easy trick to putting them on that will help keep your bracelet like new. Watch our quick tutorial!
MIMOSA bracelets are slightly adjustable. The first time you put your new bracelet on, adjust it one time to a size that slips on and off comfortably.
Our jewelry is solid cast metal, so repeated adjusting can cause it to break!
Q: What metals are in MIMOSA jewelry?
A: Our designs are cast in the highest quality solid bronze, sterling silver, and 14k gold. We’ve found bronze to be the best alternative to gold — it’s a much more accessible price point, durable, and looks so much like gold, if it wasn’t stamped 14k, you might not be able to tell the difference!
We use a true bronze composed of 90% copper and a bit of tin. Over time, bronze jewelry can develop a patina, depending on wear and how it's kept. The patina look, while beautiful and desirable as well, can be buffed away to reveal the original, bright golden color at any time.
14k Gold is available upon request. Contact us for a quote.
Q: How do I polish my jewelry?
A: Click here to learn how! We put together a care and cleaning guide for bronze jewelry. *Please note: Jewelry with stones should be cleaned professionally.*
Q: How will my order ship?
A: Our packages are shipped via USPS First Class Mail with a tracking number. Once your order is shipped, you'll be emailed a link to your tracking info. Reference your shipping confirmation email and click on "View My Order" at any time to access your tracking information.
Q: How can I check on my order status?
A: Upon receiving your shipping notification email, please allow at least 24 hours for your tracking information to update. You can check on the status of your order here.
Q: My tracking says "delivered" but I don't have my package yet. What do I do?
A: If your order's tracking information shows that your package has been "delivered" but you haven't received your package yet...
- Check with your neighbors to see if they received your package by mistake! Almost half the time, this is what's happened.
- Contact your local post office and let them know.
- Keep an eye out over the next few days — there's a chance its delivery's just been a little delayed!
- If you have any further questions, contact us at firstname.lastname@example.org.
If your package still hasn't shown up over the next few days, let us know and we'll see what we can do! :)
Q: What happens if my order gets lost in the mail?
A: Our packages are shipped USPS First Class Mail with a tracking number. If you feel that you should have received your order and haven't, please email us at email@example.com.
If your order shipped, we will gladly resend your tracking number. If your order has not shipped, we will give you the status of your order.
Q: How do I enter a discount or gift card code?
A: Enter your discount or gift card code in the "Gift Card or Discount Code" box during checkout and click "Apply." If valid, the code will be applied to your order.
On a desktop, you will find this box on the right-hand side of the page. On a mobile device, this will be a drop down menu at the top of the page.
Discount codes are not valid on previous purchases and cannot be combined with other discounts.
Q: How do the Digital Gift Cards work?
A: Add the Digital Gift Card product to your cart and continue to the checkout process.
In the "Contact Information" section, we recommend entering in YOUR email address. Both the order confirmation email and the gift card code email will be sent directly to you.
Once you've received both emails, we recommend forwarding the gift card code email to its recipient!
Q: Can you ship to multiple shipping addresses?
A: At this time, we can only ship to one address per order. If you're interested in shipping pieces to multiple addresses, please place a separate order for each address.
Q: I want to order a ring, but I'm not sure what size I need. How should I figure out the right size?
A: There are a few options to figure out your ring size! You can ask a local jeweler to help you determine your ring size in-store. If you're in Baton Rouge, stop by our storefront the MIMOSA Shopette to try on different sizes. And last but not least, we have easy-to-use ring sizers available for purchase on the website!
Q: I want to order a cuff, but I'm not sure what size I need. How should I figure out the right size?
A: Some of our cuffs are only available in one size, while others are offered in small and medium sizes.
An easy way to determine wrist size is to take a piece of string, wrap it around the wrist, and measure that length against a ruler. This will provide a wrist measurement, which can be checked against the cuff sizes listed on the product page.
If you still have a question about which size to order or don't see the size you need, message us and we'll help figure it out!
Q: Do discounts, when offered, apply to gold?
A: No, discounts do not apply to our gold pieces. Our gold pieces are priced based on the gold market and can change from time to time due to its fluctuation. Gold pieces are also not eligible for donation requests.
For questions or more information about our gold pieces, please contact us here.
If you have a question you don't see the answer to here, contact us for more info!