HANDCRAFTED JEWELRY FAQS
Q: Your website says "Free Shipping." What does that mean?
A: Our packages are shipped via USPS First Class Mail with a tracking number. Once your order is shipped, you'll be emailed or texted a link to your tracking info. Reference your shipping confirmation email and click on "View My Order" at any time to access your tracking information.
*HOLIDAY NOTE: All orders placed by December 1, 2020 @ Midnight (CST) will ship by December 15, 2020.
Q: If I select "ONLY BATON ROUGE - Local Pick Up @ Wanderlust By Abby" during checkout, can I go pickup my order immediately?
A: No, your order will not be available for immediate pickup. We will email or text you as soon as your order is ready for pickup at Wanderlust By Abby. Sometimes those notifications find their way into the spam folder, so be on the lookout!
*Selecting Wanderlust pickup does not expedite processing time, however, it does cut out any shipping time.*
Q: How do I enter a discount or gift card code?
A: Enter your discount or gift card code in the "Gift Card or Discount Code" box during checkout and click "Apply." If valid, the code will be applied to your order.
On a desktop, you will find this box on the right-hand side of the page. On a mobile device, this will be a drop down menu at the top of the page.
Discount codes are not valid on previous purchases and cannot be combined with other discounts.
Q: Why is the 30% discount not applying to some of the items in my cart?
A: Our 30% sale runs from November 13-15, 2020 with the first two days exclusive to newsletter subscribers with a discount code. (If you're not signed up, do that here!)
There are a few items in our sale that are not eligible for a discount and when available, are only available at full price. We've included that list below!
- All 14k Gold
- Emerald and Diamond Alligator Bracelet
- Silver Mist Diamond Ring
- Collector's Chain Bracelet
- Collector's Chain Necklace
- Physical Gift Card
- Digital Gift Card
Q: What happens if my order gets lost in the mail?
A: Our packages are shipped USPS First Class Mail with a tracking number. If you feel that you should have received your order and haven't, please email us at firstname.lastname@example.org.
If your order shipped, we will gladly resend your tracking number. If your order has not shipped, we will give you the status of your order.
Q: My tracking says "delivered" but I don't have my package yet. What do I do?
A: If your order's tracking information shows that your package has been "delivered" but you haven't received your package yet...
- Check with your neighbors to see if they received your package by mistake! Almost half the time, this is what's happened.
- Contact your local post office and let them know.
- Keep an eye out over the next few days — there's a chance its delivery's just been a little delayed!
- If you have any further questions, contact us at email@example.com.
*HOLIDAY NOTE: See us at the MidCity Makers Markets!
Q: How do I polish my Jewelry?
A: Click here to learn how!
Q: What metals are in MIMOSA jewelry?
A: We cast our jewelry in both solid bronze and solid sterling silver. Bronze is composed of copper and a little bit of tin while sterling silver is made of silver and copper. 14k Gold is also available upon request. Contact us for a quote.
Q: Oh no! My jewelry turned me green! What happened?
A: Turning green can happen with bronze jewelry sometimes, and it has everything to do with the acid in our skin. It reacts to the copper in the bronze and creates a tarnish that can rub off on us!
We are happy to exchange or return your MIMOSA if you'd like, but there are a few things you can do to curb the green, too.
- Paint the inside of the piece with clear fingernail polish. We've tried all the fancy enamels, but clear fingernail polish is still our favorite.
- Don't wear your pieces when you'll be sweating (south Louisiana means that's pretty much always) In that case, see #1.
- Have the pieces gold plated. We don't offer this in-house currently, but most local fine jewelers will be able to do this for you.
- Go GOLD! 14k Gold is certainly an investment, but it's an option we offer.
Q: I want to order a ring, but I'm not sure what size I need. How should I figure out the right size?
A: There are a few options to figure out your ring size! You can ask a local jeweler to help you determine your ring size in-store. If you're in Baton Rouge, Wanderlust By Abby has a ring sizer in-store as well and carries MIMOSA! And last but not least, we have easy-to-use ring sizers available for purchase on the website!
Q: I want to order a cuff, but I'm not sure what size I need. How should I figure out the right size?
A: Some of our cuffs are only available in one size, while others are offered in small and medium sizes.
An easy way to determine wrist size is to take a piece of string, wrap it around the wrist and measure that length against a ruler. This will provide a wrist measurement, which can be checked against the cuff sizes listed on the product page. If you still have a question about which size to order or don't see the size you need, message us and we'll help figure it out!
Q: Do discounts, when offered, apply to gold?
A: No, discounts do not apply to our gold pieces. Our gold pieces are priced based on the gold market and can change from time to time due to its fluctuation. Gold pieces are also not eligible for donation requests.
Any further questions or information you'd like on our gold pieces please contact us here.
Q: Can you ship to multiple shipping addresses?
A: At this time, we can only ship to one address per order. If you're interested in shipping pieces to multiple addresses, please place a separate order for each address.
Q: How do the Digital Gift Cards work?
A: Add the Digital Gift Card product to your cart and continue to the checkout process.
In the "Contact Information" section, we recommend entering in YOUR email address. Both the order confirmation email and the gift card code email will be sent directly to you.
Once you've received both emails, we recommend forwarding the gift card code email to its recipient!