14K GOLD FAQs
Q: Do discounts, when offered, apply to 14K gold?
A: No, discounts only apply to most bronze and sterling silver pieces. Gold pieces are also not eligible for donation requests.
Q: Do your solid 14K gold pendants come on solid gold chains?
A: You can select either a 14/20 gold-filled chain or a solid 14K gold chain for your 14K gold pendant on the product page.
Q: How quickly can I expect to receive my order?
A: Our 14K gold pieces are made to order, as we do not keep gold jewelry in stock. It will be at least 2 weeks before your order is ready. If you are hoping to receive your order by a certain date, contact us.
Q: Are there any shipping fees for 14K gold jewelry?
A: Depending on the 14K gold piece purchased, there may be additional shipping charges.
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- 14K gold purchases totaling less than or equal to $299 will ship via USPS first class mail with insurance at $10.
- 14K gold purchases ranging from $300 - $799 will require an additional $25 charge. Your order will ship via USPS Priority Mail with insurance.
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14K gold purchases ranging from $800 - $1,499 will require an additional $33 charge. Your order will ship via USPS Priority Mail with insurance and signature tracking.
- 14K gold purchases ranging from $1,500 - $2,500 will require an additional $67 charge. Your order will ship via USPS Express Mail with insurance and signature tracking.
- 14K gold purchases totaling less than or equal to $299 will ship via USPS first class mail with insurance at $10.
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- 14K gold purchases greater than or equal to $2,501 will require an additional $92 charge. Your order will ship via USPS Express Mail with insurance and signature tracking.
Q: Can you use my gold to make the MIMOSA piece I'm ordering?
A: No. Unfortunately, we cannot melt down customer-supplied gold due to possible variations in the metals used. The gold we do use is 100% recycled 14K yellow gold.
Q: If needed, am I able to exchange my 14K gold MIMOSA jewelry?
A: In-stock 14K gold pieces may be eligible for exchange or MIMOSA store credit within 7 days of the delivery date, provided they are returned in their original condition, are unworn, undamaged, and are still part of our current inventory.*
If the returned item is not in its original condition, we will contact you after inspecting the jewelry. If repair, refinishing, or additional processing is required before the piece can be returned to inventory, the applicable charges will be deducted from your store credit amount.
*Custom pieces may not be exchanged. Shipping charges are non-refundable.
Q: If needed, am I able to return my 14K gold MIMOSA jewelry?
A: We do not offer refunds on 14K gold purchases.
Made-to-order 14K gold pieces are final sale.
If your piece was in stock at the time of purchase, it may be eligible for exchange or MIMOSA store credit if the request is made within 7 days of delivery and the jewelry is returned unworn, unaltered, undamaged, and in its original condition.
All 14K gold exchange requests are reviewed personally by our team and are not processed through our automated returns portal.
*Custom pieces may not be returned. Shipping charges are non-refundable.
